Answers for employers

Through WhatsApp. Every driver who has signed up gets a message with a link of their own every week, on the same number as Joy. The link opens that week's questionnaire straight away, with no extra app, account or sign-in. We store the answers without a name.

Once a week. Usually it is the short questionnaire: five questions, each answered with a single tap, about 2 minutes in all. In the last week of the month the long one takes its place: ten questions, about 3 minutes. Every questionnaire ends with an open question (optional). Your company's first questionnaire is a baseline on all ten topics. Anyone who has not answered yet gets one reminder.

In eight languages: Dutch, English, Polish, Romanian, Bulgarian, Lithuanian, Ukrainian and Turkish. You choose a language per driver or per team; the questionnaire, the reminder and Joy then come in that language. Drivers can change the language themselves, and you do not see that. The dashboard is available in Dutch and English.

No. We write the questions and set the schedule. In the start week we agree on together, we switch the sending on; from then on a questionnaire goes out by itself every week.

Joy is our AI agent on WhatsApp, there for the drivers and not for HR. A driver who has signed up can write to her whenever they like, in their own language, and gets an answer after a few minutes. At the first message she asks whether she may read what the driver writes; until that yes she reads nothing. The questionnaire and the reminder come from WorkerJoy, on the same number. Joy only writes first when a driver lets her remember their own answers and those come out low: then at most one message every 4 weeks. How Joy works

Yes, if the driver wants to. If Joy hears something you could fix, she asks whether she may pass it on; the driver reads the text first and is told that the content can sometimes show who it comes from. After a yes, an administrator or HR analyst sees it in the dashboard the next day: what is going on and where, in Dutch, without a name. You use a report only to solve the problem, never against whoever made it. Beyond that you get nothing from conversations with Joy, unless the driver wants it or the law or a court requires it. Joy is not a whistleblowing channel.

She says she is not the right one for this and that the driver should call 112, and offers nothing else. Joy is not an emergency service: she answers only after a few minutes, a driver writing to her for the first time first gets only the question whether she may read what they write, and she is software that can get it wrong. So anyone in immediate danger calls 112 themselves, straight away. Neither Joy nor WorkerJoy brings anybody in, and nothing goes to you: the care for your drivers' health and safety stays with you.

If it is about the driver themselves, such as their own safety, danger to others or an unsafe situation at home, Joy marks the conversation and tells them so. Someone at WorkerJoy reads it back only if the driver later says yes to that, to check whether Joy responded well, and we record who does it. When we open a conversation

The dashboard never shows what one driver answered, and never a conversation with Joy. The figures are about groups, and appear only once a measurement has closed: a score only from 5 answers up, in a team of at least 7 drivers; what is going on in a team only once at least 3 drivers in that team chose the same thing in the same week; and a theme from open answers only once at least 10 drivers in one team wrote about the same thing in the same measurement. What drivers chose never adds up to a depot or the company. You never see exactly how many people answered or chose something, only a rough response figure: in a small group a result can still point to someone.

Conversations with Joy are confidential, not anonymous: they are tied to the driver's number, but the dashboard cannot reach them. Only a report the driver says yes to reaches you, without a name; sometimes the content shows who it comes from. We do know who signed up and, during a measurement, who has used their link; you do not. Whoever administers the database at our end can technically reach it, and we hand over a conversation with Joy only if the law or a court requires it. How we keep to this

Only the people you give access in the dashboard, each within their own role and reach: the whole company, one or more depots, or single teams. That way a team leader with the viewer role sees only their own team. Reports through Joy are seen only by an administrator or HR analyst. Nobody in the dashboard sees an individual driver's answers, not even an administrator. At WorkerJoy only the two founders see per team how many drivers signed up and answered, even when that is fewer than 5. They also see per month what they chose, and for measurements that are over the scores with the number of answers. There are no names with it. That is to guide the pilot, and they share it with nobody. Whoever looks in for support sees what that user sees, cannot change anything and is recorded.

For the measurement you are the controller and we are the processor; for Joy and signing up through WhatsApp we are the controller ourselves. The answers to the questionnaire stay in the EU; what can end up outside the EU, such as messages through WhatsApp, is in our privacy statement. You can request the data processing agreement (draft) from us.

Often it does, because it is a measurement among your staff. We discuss that at the introduction, and you get a short note your works council can read.

Above all, that your drivers feel safe to be honest. In the pilot agreement you promise, among other things, not to disadvantage anyone for what they said or for whether they take part, not to try to find out who takes part, what anyone answered or who reported something, and to put only drivers who really drive for you into the dashboard, without anyone signing up in their place. What you promise and arrange is in articles 4 and 5 of the terms and conditions (in Dutch for now); you can request a blank pilot agreement (draft).

Themselves, through WhatsApp. You put up the poster with the QR code or share the sign-up link within your company, and the driver sends their name and date of birth as they are on your driver list. You do not supply phone numbers and cannot see them. Their own phone and a company phone both work; we recommend their own. One number belongs to one driver, so a shared phone works for only one of them. On a company phone you do not read the conversations; what to do when a driver leaves is in article 4.3 of the terms.

Then we look together in the call every two weeks at how to reach more drivers; encouraging is fine, pressure is not. In the dashboard each team shows whether enough drivers have signed up, without names or numbers. A team that has just been put together, or is only just big enough, gets no word yet, so that "enough" never means "everyone". If a team has fewer than 5 answers in a measurement, it gets no new score, but those answers still count for the depot and the company. If a team drops below 7 working drivers, the dashboard shows nothing for that team, and it no longer counts anywhere: no scores, no theme and nothing of what is going on. Add drivers, or merge it with another team in the dashboard.

That is fine, with no explanation needed: taking part is voluntary, and a driver who does not sign up gets nothing from us. To stop, a driver sends STOP: no more questionnaires or reminders come, and Joy no longer writes first; writing to Joy themselves still works. With START, in capitals, the driver joins in again. What was already filled in stays in the figures without a name. You do not see who sends STOP, and whether someone takes part must never have consequences for that driver.

Yes, from 7 drivers up with WhatsApp, on their own phone or a company phone. Agency and self-employed drivers who drive for you regularly can take part too; what you arrange separately for them, we discuss at the introduction. We measure only drivers; not the warehouse or workshop yet. With 7 to 13 drivers you measure as one team, which gets scores once 5 of them answer in a measurement. Fewer than 7 drivers? Then we cannot measure you anonymously, and we lower that limit for nobody.

On working days we get in touch within 2 hours (9:00–18:00) to plan an introduction: half an hour at your place. Requesting commits you to nothing. Bring whoever you like, for example someone from planning or HR. If we both want to go on, we sign the pilot agreement; what you arrange before the start, we discuss at the introduction. Request the pilot

Not much. Beforehand, an introduction of half an hour, informing your drivers and putting them into the dashboard by team, with a text from us; whatever else is needed beforehand, we go through together. During the pilot we call briefly every two weeks, and in week 10 we come by for the closing meeting. The sending, the reminders and the processing are ours to do.

Hardly at all for IT: there is nothing to install or connect. Drivers use WhatsApp, and the dashboard runs in the browser with a sign-in link by email, without a password. On a company phone WhatsApp has to be allowed. Compliance will usually want to see the data processing agreement (draft): request it and the other documents from us.

Once a measurement closes in which 5 drivers in a team answered, that team's scores are in your dashboard. A measurement closes when the next questionnaire goes out. How quickly that happens depends on how many drivers sign up and answer; there is no fixed term for that. Your WorkerJoy score appears once every topic has been measured with enough answers. A trend takes a few weeks, and in the closing meeting in week 10 we compare the start and the end, for every team with enough answers. What you see in the dashboard

Yes, in one pilot, for the depots you name in the pilot agreement; no depots are added during the pilot. You create your teams under them yourself. A depot with at least one team of 7 drivers gets figures of its own once there are enough answers, and the Compare screen puts depots side by side. Whoever runs a depot can be given the depot manager role, with access to that depot only.

You can stop at any time: straight away and at no cost, with an email from your contact person or from someone who may sign on your behalf. Not continuing asks nothing of you; the pilot ends by itself. According to a fixed procedure, we erase your measurement's data from our system 30 days after the last day of the pilot, unless you take it to another provider; sooner takes one email. Until then you can open the dashboard and save the monthly reports as PDFs. What happens to the data

Nothing during the ten-week pilot, and it never turns into a paid subscription by itself. If you continue, you pay a fixed monthly amount for your company's size band. We set that amount with a short pricing questionnaire to the pilot partners in week 9, and you hear it before you decide. If you continue straight after the pilot, you pay 20% less for the first six months, without a break. You can cancel every month. More on the pricing page

Not per driver: after the pilot you pay a fixed monthly amount for your size band, which depends on the number of drivers. As long as you stay in the same band, the amount does not change when someone joins or leaves. In the pilot you use the dashboard with as many colleagues as you like, at no cost; how we count the drivers and what the subscription includes will be set out in the offer.

In the pilot, yes: we pay for the message traffic, and you get no separate bill for messages sent or conversations held. What the subscription includes will be set out in the offer. Drivers never pay anything: WhatsApp runs on their data or Wi-Fi, like any other message.

Then the pilot carries on free of charge until two weeks after the offer arrives. If we let you know there will be no offer, the pilot ends. It runs until the end of week 14 at the latest. If you carry on straight after that longer pilot, you still get the discount: 20% less for the first six months. More about pricing