How it works
Your drivers sign themselves up over WhatsApp and get a short questionnaire every week, in their own language. You see per team what is going on, never who said what. And where something is wrong, a card is ready in your dashboard for the conversation with your team.
Will it take a lot of my time?
We create your account. You paste each team's drivers from your own list, with just name and date of birth, and put up the poster. Beforehand you inform your drivers, and after the introduction someone who may sign for your company signs the pilot agreement. Whatever else needs arranging, we go through together. Beyond that the pilot asks little of you:
Before the start We come to meet you
Before week 1 Drivers sign up
Every two weeks A short call
Week 10 We visit and you decide
What the pilot costs is on the pricing page.
Will my drivers take part?
The questions come from WorkerJoy, not from you, and that is deliberate. Drivers told us that you answer more guardedly when a question comes from your boss.
The QR code on the poster opens WhatsApp with a message ready to go. Joy answers straight away, in the language of that code. Her answer begins like this:
I'm Joy, WorkerJoy's AI agent: software, not a person.
In one message. If it matches your list, the driver is in. We keep the date of birth only as an unreadable code made with a secret key, and it counts in none of the figures.
Whose phone is this, and may Joy remember their answers? You do not see what they choose.
Per team, one of three words:
Never how many, never who, and not who stops later either. A team that has just been put together, or is still small, gets no word for now. That keeps who signed up anonymous. What you can do then, putting the poster up again or merging teams, the dashboard explains under Drivers.
What your driver reads as soon as they have signed up: You can stop at any time: send STOP. Your employer does not see that.
Someone who knows they can always stop, and that nobody sees it, dares to be more honest.
See the explanation your drivers open on their phone, in their own language
Won't it be too much for them?
Every week a WhatsApp message with a personal link. Anyone who has not answered yet gets one reminder later that week, and the link stays open until the next questionnaire.
Every week
Five of the ten topics, each question one tap, and at the end they choose from a fixed list what their week was mostly about, where ‘nothing special’ is allowed too, followed by an open question they may skip.
about 2 minutes
Once a month
All ten topics, instead of the short one. Never two in one week.
about 3 minutes
Once a quarter
The longer questionnaire looks back on the quarter and gets a screen of its own in your dashboard.
about 3 minutes
And you?
You do not see who has answered. That keeps taking part voluntary.
0 minutes
In 8 languages: Dutch, English, Polish, Romanian, Bulgarian, Lithuanian, Ukrainian and Turkish. You choose each driver's language in your list, and drivers can change it themselves.
What do I see, and when?
Answers are stored without a name, a team has at least 7 drivers, and your dashboard shows a measurement's figures only once it closes, when the next questionnaire goes out. Those limits are the same for every customer; nobody can lower them for your company, not even you.
After the first measurement
When a measurement closes in which 5 drivers in a team answered, you see that team's scores per topic. If fewer answered, their answers still count for the depot and the company, once there are enough answers there together.
Once every topic has been measured
One number from 1 to 5, from the most recent score per topic from the last 4 weeks.
After a few weeks
Per topic you see whether things are getting better or worse.
Once every two weeks
Only once at least 3 drivers in one team chose the same thing from the list in the same week, such as ‘Planning and trips’, in a week in which at least 5 of them answered, can it appear with that team, with how it went. WorkerJoy then looks at each closed measurement week on its own, and a team has at most two at a time, from different weeks. Without a count and without a week.
What drivers write
What comes up more often, you see as a theme: without quotes and without counts.
Read on: a tour of the dashboard and how we guard anonymity.
And then?
If a topic in a team drops below the attention threshold, or comes out lower 3 measurements in a row, by at least 0.5 points in total, a card about it is ready on Take action. With what the figures show, one step to take, three questions for the team conversation and one thing better not to do.
Lower 3 measurements in a row: from 3.8 to 3.5 to 3.2.
SuggestionAgree with planning that next week's schedule is fixed by Thursday at the latest, and that any change after that is discussed with the driver first.
Better not:Calling the same drivers for every extra run, because they always say yes.
Conversation tips for the team leadAsk about the work, never about who answered what. Nobody can see that in the dashboard, and whoever asks anyway will not get an honest answer next time.
Every month the monthly report is ready in your dashboard: one month in one report, which you print or save as a PDF, for your management or a colleague who may see what you see.
And Joy?
Joy is our AI agent, on the same WhatsApp number as the questionnaire. A driver can always write to her, in their own language. Joy is confidential, not anonymous: a conversation is tied to the driver's number, and that is why none of it reaches you.
Joy is not an emergency line. In acute danger she tells the driver to call 112; neither Joy nor WorkerJoy brings anybody in. If a driver is made to pay for what they said, they report it to us through Joy, not to you.
Who else will want a look?
There is next to nothing for IT to do. If drivers use a company phone, WhatsApp has to be allowed on it. What your lawyer or compliance wants to see, such as the data processing agreement (draft), you request from us whenever you like. Questions about it we go through at the introduction.
That is fine, with no explanation needed: taking part is voluntary, and a driver who does not sign up gets nothing from us. To stop, a driver sends STOP: no more questionnaires or reminders come, and Joy no longer writes first; writing to Joy themselves still works. With START, in capitals, the driver joins in again. What was already filled in stays in the figures without a name. You do not see who sends STOP, and whether someone takes part must never have consequences for that driver.
Read on: request the documents and all frequently asked questions.
Ready to start?
An introduction at your premises, a short call every two weeks and in week 10 a final meeting where you decide. You talk to Cas, from the first appointment to the final meeting. On working days we reply within 2 hours (9:00–18:00).