Your view of your work, without your name

How it works

Taking part: Scan the QR code on the poster, or tap the link your employer shared, and send the message that is ready in WhatsApp. Joy then asks for your name and date of birth, as they are on your employer's list. Then two more questions: is this your own phone, and may Joy remember your answers? You can simply say NO to the last one.
Your employer's list: Your employer has already put you on that list at WorkerJoy, even if you do not take part: your name, team and language, whether you are employed there, whose phone you use, and your date of birth as an unreadable code. That is how we recognise you when you sign up.
Every week: A link in WhatsApp. You need no separate app or account, but you do need WhatsApp. Once a month the questionnaire is longer, about 3 minutes.
Not filled in yet?: Then one reminder comes later that week, with a new link.
Why take part: Your answers show what is hard about your work, such as workload, your manager or safety. What changes after that is up to your employer.

What does your employer see?

Your answers: only what a group answered together

There is no name on your answer. No telephone number either. We keep your answer with only your team, the day and the language.
Your employer does not see whether you filled it in. WorkerJoy knows until the night after the questionnaire closes. Joy only knows if you let her remember your answers.
Your employer only sees a figure from 5 answers per question, from a team of at least 7 drivers. Fewer than 5 answers? Then they only count towards the figure for the depot or the company. If your team has fewer than 7 drivers, they count towards no figure at all. These limits never go lower.
A topic only appears once at least 3 drivers from your team chose it in the same week. In every questionnaire you choose what your week was mostly about and how it went, or ‘Nothing special’ if nothing stood out. All that is kept is which team and which week it belongs to, never whose it is, and Joy does not get to see it either. Your employer only sees a topic for your team from a week in which at least 5 people from your team answered, and only for a team of at least 7 drivers. It never says how many people chose it, or in which week. The topics ‘Manager’, ‘Colleagues’ and ‘Contact with the office and planners’ are seen only by whoever has the whole company in view.
What you type in the questionnaire yourself, your employer never reads. Typing is not required. If fewer than 10 people from your team write something in the same questionnaire, nobody reads your text, not even an AI, and we delete it the night after the questionnaire closes. If enough do, an AI language model summarises it briefly, and your employer only sees a summary when at least 10 people wrote about the same thing. Your text is always gone within 14 days.

In a small group your employer can sometimes still guess who answered what. That is why we never show how many people answered.

Your conversations with Joy: closed to your employer

A conversation with Joy is confidential: your employer can never read that conversation. It is not anonymous: WorkerJoy knows which number you write from, and while you take part, who you are.

Someone at WorkerJoy only reads a conversation if you want them to. We record who opens it. Whoever runs our database can technically get at it, and the system does not record that.

On a company telephone the conversation is also on the device. Your employer has agreed with us not to read it there.

A report to your employer: only after your YES

A report to your employer goes without your name: what is wrong and where. You read the text first. After your YES you cannot take the report back. Sometimes your employer can still guess who it came from.

How that works exactly

WorkerJoy knows until the night after the questionnaire closes whether you used your link. That is needed so that you get no reminder after filling it in. Your name comes off as soon as you hand in your answers. After that, all that is kept is that a link went to your team, in which language, and whether it came back.
Your employer sees your name on their own list of drivers, but it does not say there whether you signed up. Per team your employer only sees whether enough people have signed up, not who. A team that has just been put together, or is only just big enough, gets no word, so that "enough" never means "everyone".
You give your telephone number yourself. Your employer does not see it.
Before the language model reads your text, we take out telephone numbers, email addresses, Dutch number plates, and the names on the list of drivers and of the dashboard's users. What we do not recognise stays in. We do not keep text that looks like it is about your health, and nobody reads it; we recognise it by its words, which does not always work. A summary does not say how many people wrote about it, but a short sentence of yours can come back in it.
Whoever runs our database can technically get at the answers too, and the system does not record that.
If you let Joy remember your answers, she keeps your own scores for 8 weeks, encrypted and only for you. We keep your messages with Joy for 30 days, and that there was a conversation for six months. Your employer sees none of this.
We read a conversation in two cases: if it was about danger, or if you felt Joy did not help you well. That happens only after your YES to a fixed question from Joy, and in the second case together with your conversations of the two weeks before. Otherwise we only open a conversation to send it to you if you ask what we keep about you, or if the law or a court requires it.
Your employer sees a report the day after your YES, in Dutch, and not who made it or from which conversation.
The company doctor only gets the number or email address you send for it and the name of your employer, not what you told Joy.

More about privacy

This is Joy

Joy is WorkerJoy's AI agent: software, not a person, not a counsellor and not HR. You can write to her about your work on the same WhatsApp number as the questionnaire.

With your first message she asks whether she may read what you write. If you say yes, the AI language model behind Joy reads your messages in the EU, and she remembers a short summary for next time. Meta, the company behind WhatsApp, delivers the messages and sees them too.

If your employer has a company doctor, Joy can put you in touch with that doctor if you want her to.

If you let her remember your answers, she also sends you a short message herself after a week that went less well.

Joy is not an emergency service and only answers after a few minutes. In immediate danger: call 112 yourself, straight away. We bring nobody in.

More about Joy

You decide

You do not have to explain to anyone why you take part or not, not even if you have no WhatsApp or do not want to use it for work. Your employer may not try to find out who takes part, and may not treat you worse for what you said or because you take part or not. Does it happen anyway? Report it through Joy to WorkerJoy, not to your employer.

Not taking part, or can you no longer reach Joy? Then email privacy@workerjoy.nl.

In the WhatsApp chat with Joy, send a message with only:

STOP No more questionnaires, and Joy no longer writes to you on her own. If you write to her yourself, she still answers. Your employer does not see that you stopped.
START You get questionnaires again. Only in capitals: START, not start.
JOY OFF Confirm with YES. Then we delete your conversations with Joy and what she knows about you, and she reads nothing more until you give her a yes again. The questionnaire keeps coming.
ANSWERS OFF Joy forgets your answers to the questionnaire straight away and stops remembering them. Your conversations with her and the questionnaire stay.
FORGET ME Confirm with YES. Then we delete your conversations with Joy, what she knows about you and your number, and you get no more questionnaires. Your questionnaire answers stay, because they have no name. A report that was already passed on stays too, and so does your name on your employer's list. You can only take part again by signing up again.

What happens exactly

After STOP nothing is deleted. A link you already had keeps working until that questionnaire closes.
STOP, and START in capitals, are answered in Dutch.
After JOY OFF and your YES, Joy reads nothing until you say yes again. If you write to her later, she first asks again whether she may read what you write. Your yes to remembering your answers lapses too; you switch that back on with the box on the questionnaire.
Leaving your employer? Then the questionnaire stops. On your own number you can keep Joy until two years after you left, and your old employer gets nothing more from you through her. On a company phone Joy stops as soon as your employer records that you left, and shortly after she forgets what she knew about you. Want to keep her? Then take her to your own phone first. Too late? You can still do it for a day afterwards.
After FORGET ME, Meta, the company behind WhatsApp, still keeps your messages itself for up to thirty days. Conversations on an earlier number of yours run out on their own term.
Do you report through Joy that you are being treated worse? Then we do not tell your employer. We only do that if you want it, or if the law or a court requires it.
Having Joy forget only what she knows about you, another language or another number: the words for that are on the Joy page.