For drivers
This is Joy.
She is an AI agent.
In immediate danger? Call 112 yourself straight away. Joy only reads what you write after you have said YES to her. If your employer works with WorkerJoy and you have signed up, Joy sends you the questionnaire in WhatsApp and you can write to her. Here you can read who she is, what she does with your answers, and what does not reach your employer.
- Works in WhatsApp: no app, no login.
- Talks in your language, at night and at weekends too.
- What you tell her does not reach your employer, unless you ask her yourself to pass something on.
Joy is software. This is the profile picture you see in WhatsApp.
Why Joy exists
Joy is there for you
She is not part of the company you drive for: we are a separate company, and Joy is made for drivers. From the anonymous team figures WorkerJoy makes proposals for your employer, without names. Joy does not make them, and what you tell her is not in them. Because helping only works if something actually changes.
She has no stake in your answer
Joy is not inside the organisation you work for. She has no roster to defend and no figure to make look good. That is why you can say what is going on.
She knows this work
Night runs, waiting at a dock, weeks away from home. You do not have to explain how the trade works before you get to your point.
You can get it off your chest
At the moment it is happening, not three weeks later in a meeting. And if you want to raise something inside the company, she thinks with you about how.
From us, your employer gets the figures from the questionnaires and, per team, the topics that matter to it: anonymous, only for teams of at least 7 drivers and only from 5 answers. Per team he sees whether enough people have signed up, never who. And what you ask Joy yourself to pass on: then only what is going on and where, in Dutch, without your name.
What Joy is
Not a chatbot with buttons, not a human on the other end
Joy has real conversations, but she is AI: a language model from another company, which WorkerJoy sets up and bounds. She can make mistakes. Those bounds are what make her usable: she writes no assessment of you, she does not have to defend the roster, and she tells your manager nothing.
- What she is
- An AI agentSoftware. She says so if you ask her.
- Where she works
- In WhatsAppOn the handset you already have in your hand.
- When
- Day and nightAt three in the morning at a dock in Poland as well.
- Who she reports to
- To nobody about youNot to planning, not to HR, not to the board. Except what you ask her to pass on.
How a conversation goes
Four situations
Usually you start. If you let Joy remember your answers, she sends you a short message once after a week that went less well. She does not push, she asks. And the conversation stops where you leave it.
Changing questions, at a fitting moment
Every week you get a short questionnaire, and once a month and once a quarter a slightly longer one instead. The questions change. Joy delivers them through WhatsApp, and that is her part in it.
Your scores go to the dashboard anonymously. A topic you choose only appears there once at least 3 drivers in your team chose it in the same week. What you write in your own words only appears there as a summary of what at least 10 people in your team wrote, never as your sentence.
You decide what it is about
Besides the questionnaires you can write to Joy whenever you like. No questionnaire, no set subject: you start where it needs to start. You do not have to wait until somebody asks the right question.
Your employer never sees it. When we may read it is set out below.
Something that needs fixing
If you run into something your employer needs to know, such as an unsafe location or something that keeps going wrong, you can ask Joy to pass it on. She only does that if you say yes to it, and no minimum of 7 people or 10 people is needed.
What is wrong and where goes to the dashboard, in Dutch. Not your name, and not the conversation. Sometimes your employer can still guess who a report came from, for example when only a few people go to that place.
The roster has been thrown about for the third time
You: Hi Joy, got a minute? My roster has been changed three times already.
Joy: Of course. What makes it hardest?
You: Not being able to plan anything at home.
Joy: I understand. Would you like me to think it through with you?
Joy does not fix your roster. She thinks along with you, at the moment it is happening.
Your answers on workload were lower
Joy: Hi, it's Joy from WorkerJoy. I just wanted to hear how you are doing. Anything you want to get off your chest? Feel free to send me a message, and if not, I will leave you be.
You: Busy. Four runs in a day, you cannot do that properly.
Joy: I saw that in your answers on workload too. Is it like that this week, or has it been longer?
You: About a month now.
This only happens if you let Joy remember your answers, and at most once in four weeks. She asks you about it once after you sign up, and you can tick or untick it on the questionnaire. Her first message names no score, because anybody holding your phone can read it. Your employer never sees your answers, and nothing from this conversation goes to the dashboard.
A loading site that does not feel safe
You: That unloading bay in Venlo: no lights, and reversing in between the forklift traffic.
Joy: That does not sound safe. Has anything nearly gone wrong already?
You: Nearly hit a forklift last week.
Joy: Would you like me to pass this on as a report? Only what is wrong and where, not that you said it.
If you say yes, one report goes to the dashboard: what is wrong and where, without your name and without the rest of the conversation. Sometimes your employer can still guess who a report came from, for example when only a few people go to that place. If you say no, it stays here and Joy thinks with you about how to raise it yourself. She never decides that for you.
She still knows what you said last week
You: Hi Joy, it's me again.
Joy: Hi Karel, good to hear from you. Last time it was about the late changes to your roster. How is that going now?
You: A bit better, they tell us on time now. Nice of you to ask.
Joy remembers what you tell her, so you do not have to tell your story again every time. She keeps a short summary for that, in her own words and without the names of others or of your company. What she calls you, she asks you herself. That summary is yours: your employer never sees it, and after two years without a message it is gone. Send START OVER, in capitals, and confirm with YES: she then begins with a clean slate. Do not want to talk to her at all any more? Send JOY OFF and confirm with YES: we then delete your conversations with her and what she knows about you, and the questionnaire carries on.
These conversations are written, not held. They are based on the situations drivers mentioned in our interviews. We do not publish real conversations, yours included.
Languages
In the language you can actually say it in
Explaining how you feel at work does not work in a second language. Joy asks in your language, and the conversation carries on in it. Your employer suggests a language; if you want another, send LANGUAGE, in capitals, and pick yours from the list.
- Dutch NL
- English EN
- Polish PL
- Romanian RO
- Bulgarian BG
- Lithuanian LT
- Ukrainian UK
- Turkish TR
Hoe was je week, Samir?
Jak minął ci tydzień, Piotr?
Cum a fost săptămâna ta, Andrei?
Practical
What it costs you in time and bother
Almost nothing, and you do not have to install anything for it.
Usually one to two minutes
Joy sends you a link in WhatsApp. It opens the questions straight away on our secure platform. No login, a few taps and you are done. Once a month and once a quarter the questionnaire is a little longer, about three minutes.
Only WhatsApp
No extra app, no account, no password. Joy arrives as an ordinary message, on the handset you already have in your hand.
Preferably your own number
At work there is a poster with a QR code: scan it with your own phone and send the message that is ready. Your employer gives us no phone numbers: the number comes from you, and he does not see which phone you use. A company phone works too, but then we recommend switching: send NEW NUMBER, in capitals, from that number and you get a code to move Joy and your questions to your own phone.
Your employer may not hold this against you
Before we start, your employer signs that a driver may never be disadvantaged for what they say, or do not say. If that happens anyway, you can tell us through Joy.
Your successor reads nothing through Joy
If you use a company phone, send NEW NUMBER, in capitals, before you leave: Joy then moves to your own phone with what she knows about you. As soon as your employer marks you as having left, Joy stops on that number, and whoever gets the phone next cannot read anything of yours back through her. The WhatsApp chat itself is still on the phone: delete it before you hand the phone in. If you sign up with a new employer who also works with WorkerJoy, Joy takes along what she knows about you. Your new employer sees none of it. Rather start with a clean slate? Send START OVER, in capitals.
In your own WhatsApp
That is where your conversation with Joy is, like any other chat on your phone. There is no place with us where you can log in to read it back, and there will not be one.
Limits
What Joy does not do
This is the most important part of this page. A conversation is only honest if it is clear beforehand where it does not end up.
Your employer reads nothing along
What you tell Joy does not go into your employer's dashboard. Not as text, not as a summary, not as a theme. That is not a promise about how we behave: the dashboard technically cannot reach those messages. Your employer has signed with us that nobody is disadvantaged for what they say. That is an agreement: we cannot prevent it. If it happens anyway, tell us.
One exception, and you make it: if you ask Joy to pass something on, she does send that report. Only that report: what is going on and where, in Dutch, without your name.
Joy does not push
Every week you get a short questionnaire. If you do not answer, one reminder follows and you hear nothing more until next week's questionnaire. Your employer does not see that you did not respond: not your manager, not HR. If you let Joy remember your answers, she sends you a short message after a week that went less well, at most once in four weeks. If you do not want the weekly questions at all any more, send STOP. Then that stops too. Joy stays reachable afterwards if you write to her yourself.
No medical or psychological advice
Joy is not a counsellor and does not diagnose. If your employer has a company doctor, she can ask him at your request to contact you; beyond that, you take the step yourself. Joy only remembers something about your own health if you say YES to that separately. What you tell her about somebody else's health, she does not remember.
Confidential is not the same as anonymous
Joy knows who she is talking to. Your conversation is tied to your phone number. That is on purpose, or she could not come back to what you said last week. As long as you take part, WorkerJoy also knows who you are. What she calls you is up to you: she does not get your name from your employer, and a nickname is fine too. If you let her remember your answers, she also knows what you filled in; your employer still does not. So it is not fully anonymous, and we would rather say so now than have you find out later.
Access
Who can reach your conversations
Not your employer. Somebody from WorkerJoy only reads a conversation back after your YES, or when you ask us for it. But two people at WorkerJoy can technically reach all our data.
Your employer
Never. Not as text, not as a summary, not as a theme. The dashboard technically cannot reach those messages, so it is not a promise about how we behave.
Joy herself
Only after your YES. The first time you write to her, she asks whether she may read what you write. Without your yes she reads and keeps nothing. With it she keeps a short summary, apart from the conversations themselves, so you do not have to tell your story every time.
Us
Only for a marked conversation. Somebody has to be able to check whether Joy helped you well. Beyond that we only open a conversation if you ask us what we keep about you, and then to send it to you. Never to look over your shoulder.
When we look
Recorded, with one exception. If somebody from us opens a marked conversation, it is recorded who that was and when, before it opens. That also applies if we look inside your employer's dashboard. The exception: two people at WorkerJoy manage our database and can technically reach all our data. The system does not stop them and does not record what they open: an agreement stands against that, not a lock.
Then you ask Joy
Then you ask Joy. If you think Joy answered wrongly, tell her you want somebody to look at it. She then first asks whether someone at WorkerJoy may read it back; only when you send YES does she mark the conversation and confirm it. We then read that conversation back, together with your conversations from the two weeks before. Nothing else. We do not go looking: you point out where we may look, and as long as nobody has opened it you can withdraw it. If you want to hear what came of it, email us at welkom@workerjoy.nl.
After six months
Nobody. We keep what you write for thirty days, and the fact that there was a conversation for six months. Then that goes too. Only a conversation you asked us to look at stays longer, with its messages. What Joy remembers about you only goes after two years without a message.
A conversation is marked if it is about your safety (danger to yourself, to somebody else or at home), and then rather once too often than once too few; Joy tells you straight away. Nobody may read it unless you say yes to that later. Or if you ask Joy yourself to mark it. Nothing else. How that works exactly
When it is about immediate danger
Joy is not an emergency service and only answers after a few minutes. If there is immediate danger, call 112 yourself straight away. Joy only reads your message after your YES. Without it you get at most one fixed message back, and it does not mention 112. If she reads your message and recognises danger, to yourself or somebody else, she is set up to tell you she is not the right one for this, and our system always adds the line about 112 under her answer. Even then no message goes to your employer, and neither Joy nor WorkerJoy brings anybody in.
She says so honestly
She is set up to tell you she is not the right one for this, and to give no advice and make no plan. Whether something is danger, the language model judges, and it can be wrong.
She names 112
Under her answer our system always adds the line telling you to call 112. That number works across the EU.
We check Joy
Such a conversation is marked. If you write to Joy again later, she asks you once whether somebody from us may read it back, only to check whether Joy helped you well. If you do not say yes, nobody reads it. Nobody takes action because of it: we call nobody and do not get in touch with you. Your other conversations stay closed.
We bring nobody in
Joy and WorkerJoy call nobody, send no help and alert nobody. Not your employer and not the company doctor either. Whether you call 112 is up to you.
We keep a conversation with this mark for six months, like any conversation, and the messages in it for thirty days. If you later say yes to the question whether we may read it back, we keep it for twelve months from the mark, with the messages in it, so that we can check how Joy responded. If you ask Joy yourself to mark a conversation, we keep it for six months from your request, with the messages in it. Send FORGET ME and confirm with YES, and we delete everything Joy knows about you, including a marked conversation and your yes. What stays: a report you already passed on (it was cut loose from you when you said yes), your place on your employer's roster, and our record of who opened what and when. Every moment a conversation is marked is set out on the privacy page.
Where this comes from
We asked drivers first
Twelve in-depth interviews with drivers, and three with HR and management. This page builds partly on what was said there.
A questionnaire does not fit into the day
Sitting still for ten minutes over a form does not happen. What there is: loose minutes while loading, waiting at a dock, a break by the road.
Usually one to two minutes, in WhatsApp, whenever it suits you.
Who asks decides the answer
When the question comes from your employer, the answer gets more careful. Of course: the same people who ask how you are doing also make your roster and your appraisal.
That is why the questions come from WorkerJoy, not from your manager.
Filling it in for nothing feels pointless
Drivers told us they stop filling things in when nothing happened with their answers before. So with us it does not stop at figures: after each measurement, your employer's dashboard suggests a concrete step wherever a team's figures need attention, without names.
Whether it is picked up is up to your employer. We cannot promise that.
These were qualitative conversations, not a sample. So we make no claims about percentages and present no figure as fact for the whole sector. What we heard and what we did with it.
In short
What this means for you
What you can do
- Write to Joy whenever you like, and ask her to pass something on.
- Ask what we keep about you, and have it deleted.
- Say so if your employer disadvantages you for what you said.
Figures, not conversations
- Scores from the questionnaires, for teams of at least 7 people and only from 5 answers. Per team a topic, once at least 3 drivers chose it in one week, without a number and without the week. Summaries of open answers from 10 people in one team.
- He sees nothing of your conversations with Joy, except a report you have her pass on yourself, in Dutch, without your name.
- Not even whether you took part, or that you stopped. If you let Joy remember your answers, she knows, but he still does not.
One more question
Ask Joy. Or ask us.
Did you sign up with the poster at your work? Then write to Joy in WhatsApp whenever you like, in your own language. Not signed up yet, or would you rather talk to a person? Email us at welkom@workerjoy.nl. Your employer hears about it from us only if you want, or if the law requires it, and you do not have to say who you are.
On the telephone we speak Dutch and English. If you would rather write in Polish, Romanian, Bulgarian, Lithuanian, Ukrainian or Turkish, do that by email. Once you have signed up, you can also ask Joy.